The American Civil War Essay Example for Free

The American Civil War Essay In analysis of the debate of whether wars are always wrong since they are violent or if they are a necessary evil sometimes, it is important to study both sides of the argument, pro and anti war. War is seen as a resolution of conflicts which could not be solved in any other way, a common example given being the American Civil War. This war was fought to abolish slavery and to eliminate racism in the country and succeeded in giving blacks their rights. War is said to part of the system of nature, where an everlasting struggle to survive persists, in relation to Darwin’s theory. As only the fittest survive, war is said to be a way in which mankind progresses. It also is said to control the population which is continuing to grow in rapidly. It balances the population and resources available. It is also argued that war gives the economy a boost and helps develop infrastructure. War is also seen to play a unifying role in countries which had been previously divided. An example lies in the English Civil Wars. War has a great number of negative effects as well and is not a necessary evil. It is stated that the American Civil War was completely unnecessary as there are a number of other countries which successfully abolished slavery without a war taking place. The possibility of nuclear wars is a very great threat to the peaceful existence of mankind. The possible negative effects are tremendous and under speculations must be avoided at all costs. Overall, war devalues human lives. It compares them to material things and degrades human beings. The anti war stance is humane and helpful for humanity and its good as war has devastating effects on its victims. Are All Wars Since They Are Violent Wrong, Or Are They At Times a Necessary Evil? War is an occurrence that mankind has been faced with every few years, sometimes being apparently inevitable and sometimes being viewed as wholly unnecessary. Always being outright gloomy and terrifying due to the loss of lives and the suffering caused, there are also some effects of war which are seen as being positive and are thus stated to be in favor of war. This has caused for two different opinions, one being that war is always unjustified and should be avoided and the other being that war is essential. As the eternal debate of the necessity of war has been sparked by thousands of years of bloodshed, some argue that it is a necessary evil, while those who keep in mind the value of every single human life claim that war must be avoided at all costs. As both sides of the argument have humongous implications, it is essential to examine each proposal with the utmost care before forming an opinion. It is argued that some conflicts cannot be resolved in any other way. For example, the American Civil War. Had it not been for this war, the black people of the country would have been forced into continued existence as slaves. Their families were being torn apart and they were being deprived of their basic rights. Some say that there was no other way to make the white people give the blacks their basic human rights as they would not choose to pay their workers when they clearly benefitted from slavery. Thus in the case of eradication of discrimination, war seems to have been necessary. There are also those who call attention to the fact that war is required as it is the law of nature. It is said that it is an essential component of nature’s design of the world. As Darwin has proposed that there is an everlasting struggle for survival, this is used as evidence that war is inevitable. It is said that with war mankind progresses as in the struggle for survival only the fittest survive and the weak, who may have been obstacles to progress, are removed. War gives the opportunity for heroism and self-sacrifice and thus human development takes place. (SINGH, n. d. ) War is also said to be needed to control overpopulation. As the population of the world grows rapidly and resources grow scarcer by the minute, war is said to keep the population in check. (SINGH, n. d. ) Population and resources are thus forced to be balanced in this way. Also an attributed to war is the growth of an economy and also the development of an infrastructure. People are provided with a number of job opportunities and thus the rate of unemployment declines favorably. It forces the citizens of a country to rally its resources and work hard of their country. (How wars are good For an economy, 2005) However, this point is highly debated and claimed to be completely untrue by a number of anti-war activists. The arms and ammunition industries may flourish but this may benefit only a small section of the population and is thus frowned upon. War is also said to help in the unification of a country as many wars throughout history have proved to do so. An example lies in the English Civil Wars which took place between 1642 and 1652, which is the time when the country of England was divided. The king of England at that time was Charles I who deprived the people of sovereignty although it was a constitutional monarchy and the people felt that their voice was remaining to be unheard in parliament. The war was forced to begin when Charles I tried to take over Scotland despite having no approval whatsoever of the parliament. In reaction, the parliament constructed and raised its own army in order to stop that of the king. The war lasted nine entire years and after much suffering and severe losses the army of the parliament were found to have victory. Subsequently, the king faced a trial and was found guilty of crimes against the people of England and was thus executed. The war was in the interest of the English people and benefitted them greatly throughout the years as there were many positive long term effects. In result of these wars, the citizens of England were reunited with their sovereignty. Also, the commonwealth took shape and the entire Great Britain was united under it. (war as an evil necessity, 2006) In light of this example it can be said that war indeed does have effects which results in the ultimate unification of a country. The statement that war is a necessary evil is thus further highlighted as war was necessary for the unification of the country but also cost a great number of lives and caused much pain and suffering as well. On the other hand, there are those who claim that war is not an unnecessary evil. They state that war is a wholly unmixed evil in its purest form. Countering the example of the American Civil War are the examples of all the other nations which successfully removed slavery from their countries without the occurrence of horrifying large-scale wars. For example, the Parliament in Britain passed the Slavery Abolition Act on August 24, 1833 which became the law on August 1, 1834. Subsequently, an average of about eight hundred thousand black people who were oppressively held in the British colonies became freed. In order to balance off the loss the previous slave owners faced, the British Parliament set aside the monetary total of one hundred million dollars. Slavery was thus abolished throughout the British lands. ‘Emancipation Day’ is celebrated as a public holiday in a lot of countries which were previously British colonies, marking the date of freedom. Another example is in the instance of France abolishing slavery on 27 April 1848, under the Second Republic. In order to compensate the previous slave owners, the state bought the slaves from the colonists and then they were freed. Similar examples of a war-less abolishment of slavery are seen in the histories of Argentina, Chile, Mexico, etc. Thus, in this regard war was not necessary. Slavery could have been abolished through other various means such as education and buying and freeing of slaves instead of the costly American Civil War. (Is War a Necessary Evil? , 2009) A point worth mentioning in favor of the anti war side of the debate is the existence of nuclear weapons. If a nuclear war were to take place in this day and age, any possible benefits would have been eliminated as it is. The effects of a nuclear war would be devastating. For example, the countries of Pakistan and India have been rivals ever since Pakistan’s independence and have had wars of their own. In a model of what might happen if there were to be a nuclear war between the two countries has been created by the scientists at the University of Colorado. According to them, â€Å"A limited nuclear weapons exchange between Pakistan and India using their current arsenals could create a near-global ozone hole, triggering human health problems and wreaking environmental havoc for at least a decade, according to a study led by the University of Colorado at Boulder. The computer-modeling study showed a nuclear war between the two countries involving 50 Hiroshima-sized nuclear devices on each side would cause massive urban fires and loft as much as 5 million metric tons of soot about 50 miles into the stratosphere, said CU-Boulder Research Associate Michael Mills, chief study author. The soot would absorb enough solar radiation to heat surrounding gases, setting in motion a series of chemical reactions that would break down the stratospheric ozone layer protecting Earth from harmful ultraviolet radiation, said Mills. † (Nuclear War is Bad for You, 2008). Also, an estimate of about one hundred million people are to die in the blasts or in the aftermath of the radiation poisoning. It is clear from this example that nuclear war would be wholly unacceptable and the countries must decide some other means of settling their disputes. It also shows that nuclear war must never be resorted to by any other countries in the world as well. War is said to be, in most situations, mostly needed in order to gain material things. By this the value of a human life is being compared to material wealth. It is being considered unimportant and worthless. For when a war takes place and an army of thousands is formed, one single life is nothing in comparison to those thousands. War has taken place for territorial expansion, reducing the value of lost lives to be beneath the value of land. It has also taken place in order to unrightfully gain other nations resources, where fruitful trade could have taken place instead. As war leads to the devaluation of any number of human lives, it is a terrible thing to occur at any point in time in any place and should be avoided at all costs. As for the argument that war leads to human development, it is said that human development is in fact inhibited by the occurrence of war. War leads to death, which leads to pain, suffering, and frustration. This is as if for example, a family’s breadwinner dies at war, the family will be subject to a great amount of helpless pain and a series of negative emotions. They will also have to struggle for survival. War is thus unhelpful in the area of human development. The debate of whether war is always wrong due the violence that inevitably results or if it is a necessary evil has continued for quite a while and seems as if it shall persist in the years to come as well. However, when keeping in sight the above discussed information, the arguments against war prove to be more humane and compassionate, which are necessary traits in today’s world to prevent cruelty and injustice. References How wars are good For an economy. (July 14). Retrieved 5 13, 2010, from rediff. com: http://www. rediff. com/money/2005/jul/14perfin. htmIs War a Necessary Evil? (2009). Retrieved May 13, 2010, from CreateDebate: http://www. createdebate. com/debate/show/Is_War_a_Necessary_Evil Nuclear War is Bad for You. (2008). Retrieved May 13, 2010, from Sandwalk: http://sandwalk. blogspot. com/2008/04/nuclear-war-is-bad-for-you. html SINGH, R. (n. d. ). 101 War Books. Retrieved 5 13, 2010, from Rajput Brotherhood: http://www. rajputbrotherhood. com/eng/articles/101-war-books. html war as an evil necessity. (2006). Retrieved May 13, 2010, from oppapers: http://www. oppapers. com/essays/War-Evil-Necesity/93065

Simplicity and Freedom in Walden by Henry David Thoreau Essay -- Walde

In chapter two of Henry David Thoreau's Walden, entitled "Where I Lived, and What I Lived for", there are two themes that run throughout the narrative. The key theme that emerges continually is that of simplicity with the additional theme being that of freedom. Thoreau finds himself surrounded by a world that has no true freedom or simplified ways, with people committed to the world that surrounds them rather than being committed to their own true self within nature. Simplicity is defined in the Merriam-Webster online dictionary as a simple state or quality; freedom from complexity; absence of elegance and luxury; uncomplicated. In the world today, many people think that an iphone or computer watch may make their world simple, but these technologies only make the world we live in more complex. Somehow there is confusion between simple and easy. It is most certainly easier to phone someone from your car rather than pulling over to a pay phone and getting out a quarter. It is also easier to put a letter in the fax machine rather than addressing an envelope and putting a stamp on it and walking it to the mailbox. These two instances that have been described are, in fact, easier, but not simpler. Simple is not having to figure out how to use the cell phone or fax machine and, at the same time, having these two items cluttering our space. Fewer people communicate through cards and letters now because we have e-mail and fewer people go to the li brary because we have the Internet. These are great items and they may make life easier, but not simpler. Thoreau craves the unsophisticated way of life. He agrees that too much stuff does not make life simpler, but more congested. The nation itself, with all its so-calle... ...farm, mowing the grass, feeding the animals, and harvesting the garden. The only real value of the farm, the close contact with nature, can be had for no cost. Thoreau found more freedom in his small hut by the pond where he was truly free from the trivial life of living in a village. He was free from the commercial rat race and was able to let himself be roused by nature. If Thoreau were still alive today, he would probably be astounded at how committed we are to so many things. The world that surrounds us has developed into a hurry up and wait situation. We are constantly in a hurry. We live in a world with drive through windows and breakfast bars. If we continue to hurry through life trying to get everything done so quickly, when do we really enjoy our life and our freedom? As Thoreau states, "Why should we live with such hurry and waste of life?" (6).

Types of Bill of Lading

Types of Bill Of  Lading There are two types of Bill of Lading (B/L) on the basis of Receipt of cargo:- 1. Shipped on Board B/L: Cargo is on board the vessel, It confirms the buyer that cargo is actually shipped. 2. Received for Shipment B/L:   Shipping Company confirms having received the goods for shipment by the vessel mentioned therein. When the goods later loaded on the vessel, a supplementary clause may be inserted in B/L, if it’s not already negotiated: â€Å"Actual shipped on Board† – On (Date) and is signed by Shipping agent or Shipping Company Type of Bill of Lading on the Basis of Trade Parties Involved 1.House Bill of Lading: Issued by Freight Forwarder or Agent having MTO License from DGFT, Ministry of Shipping. 2. Master Bill of Lading: Issued by Shipping or Agent having MTO (Ministry of Transportation) License from DGFT (Director General of Foreign Trade), Ministry of Shipping. Types of Bill of Lading on the basis of Voyage 1. Direct B/L: It co vers transportation on one and same vessel from POL to POD i. e. , shipment on vessels offering direct calls from port to port. 2. Through B/L: It covers transportation with transshipment, Inland transportation involved at origin port or destination or at both the sides.Throughput B/L usually show â€Å"transshipment at carriers’ expense but at consignee’s risk† Types of bills of lading on the basis of beneficiaries: – 1. Bill of Lading â€Å"To Order†: B/L is drawn on order of the shipper, the consignee or bank can be endorsed in favor of another person who may be the final receiver or an intermediate beneficiary. Commonly used in commercial transaction 2. Bill of Lading â€Å"To Bearer†: Bearer of bill of lading can obtain delivery of goods. There is no endorsement of bank or Consignee is required on the same. Types of Bill of Lading on the basis of reservation by the carrier 1.Clean Bill of Lading: If there is no clause or comment by the carrier in the bill of lading than it shall be considered as clear B/L. 2. Clause Bill of Lading: If any clause or comment mentioned than it would be clause bill of Lading. For e. g. , â€Å"Dented Drums† Other Types of Bill of Lading * Inland bill of lading * Ocean bill of lading * Air waybill An inland bill of lading is a document that establishes an agreement between a shipper and a transportation company for the transportation of goods. It is used to lay out the terms for transporting items overland to the exporter’s international transportation company.An ocean bill of lading is a document that provides terms between an exporter and international carrier for the shipment of goods to a foreign location overseas. An air waybill is a bill of lading that establishes terms of flights for the transportation of goods both domestically and internationally. This document also serves as a receipt for the shipper, proving the carrier’s acceptance of the shipperâ€℠¢s goods and agreement to carry those goods to a specific airport. Essentially, an air waybill is a type of through bill of lading.This is because air waybills may cover both international and domestic transportation of goods. By contrast, ocean shipments require both inland and ocean bills of lading. Inland bills of lading are necessary for the domestic transportation of goods and ocean bills of lading are necessary for the international  carriage  of goods. Therefore, through bills of lading may not be used for ocean shipments. Inland and ocean bills of lading may be negotiable or non-negotiable. If the bill of lading is non-negotiable, the transportation carrier is required to provide delivery only to the consignee named in the document.If the bill of lading is negotiable, the person with ownership of the bill of lading has the right of ownership of the goods and the right to re-route the shipment. Air cargo Air cargo shipment is most common and practical way of receiving you r orders on time and cost saving. If your orders volume is 100 kilos plus then air cargo is the best. Receive your order starting from one week to 10 days. Air cargo will deliver the order in specified airport so that the customer or their handling agent should collect it. Shipments by Air CouriersShipment using courier services are the best for relatively smaller orders and samples as they deliver the orders in 4 to 6 days at your doorstep. Nepal Mithila Women Handicraft uses most Reliable couriers like  Ã‚  DHL/ARAMEX/FEDEX/TNT/UPS or SYKNET because they are easier to work with due to their fast and home delivery. These courier companies have expensive rates for the smaller packets but if the orders are more than 25 kilos, the approximate shipping would be US$ 8 to $14 per kilo (depending on the volume and the destination).These courier companies will act as your custom agent to release the goods and delivers the packets at your home. The courier companies does not charge you fo r their own services at the custom BUT if there is custom duties applies on the orders, then thy will reimburse the money from the customer later at the orders delivery time. Labels: Each article will be fixed with label showing made in  Nepal, material composition, washing instructions, size etc. as appropriate. We follow buyers' instruction in case of bulk consignment. Documentations:We prepare the following documentation work from the company and authorized sectors of  Nepal's government for the customs purpose AIR WAYBILL, GSP OR FORM A, INVOICE, PACKING LIST, CERTIFICATE OF ORIGIN and other essential documentations to release the shipment from the customs Terms: Air Freight FSC- Fuel surcharge, applicable only at certain times Interline- One airline to another ULD  Ã¢â‚¬â€œ Unit load device, an airline container SCR- Specific commodity rate GCR- General commodity rate MAWB- Master air waybill, freight forwarder to freight forwarder air waybill HAWB- House air waybill, shi pper to consignee air waybillIATA- Governing body for international air transportation Ground Freight B-train- 2-20ft. trailers being pulled by one tractor LTL- Less than a truckload FTL  Ã¢â‚¬â€œ Full truckload CWT  Ã¢â‚¬â€œ Per hundred pounds PUP- 20ft. trailer T/L  Ã¢â‚¬â€œ Trailer Load Dimensional Freight- Subject to 10# per cubic ft. Calculations: Calculate Kilograms to Pounds kgs x 2. 2= pounds (#) Calculate Pounds to Kilograms Pounds ? 2. 2= kgs Dimensional weight L†xW†xH† ? 366= kgs L†xW†xH† ? 166= pounds Six Steps to Dealing with Customer Complaints At some point, everyone in business has to deal with an upset customer.The challenge is to handle the situation in a way that leaves the customer thinking you operate a great company. If you’re lucky, you can even encourage him or her to serve as a passionate advocate for your brand. When it comes down to it, many customers don't even bother to complain. They simply leave and buy from your competitors. Research suggests that up to 80 percent of customers who leave were, in fact, â€Å"satisfied† with the original company. Obviously, customer satisfaction is not enough. Businesses nowadays need to positively delight customers if they want to earn their loyalty.It may seem counter-intuitive, but a business owner’s ability to effectively deal with customer complaints provides a great opportunity to turn dissatisfied customers into active promoters of the business. Here are some customer-oriented tips I’ve learned while working in the business coaching business:1. Listen carefully to what the customer has to say, and let them finish. Don't get defensive. The customer is not attacking you personally; he or she has a problem and is upset. Repeat back what you are hearing to show that you have listened. 2. Ask questions in a caring and concerned manner.The more information you can get from the customer, the better you will understand his or her perspective. I’ve learned it’s easier to ask questions than to jump to conclusions. 3. Put yourself in their shoes. As a business owner, your goal is to solve the problem, not argue. The customer needs to feel like you’re on his or her side and that you empathize with the situation. 4. Apologize without blaming. When a customer senses that you are sincerely sorry, it usually diffuses the situation. Don't blame another person or department. Just say, â€Å"I'm sorry about that. †5. Ask the customer, â€Å"What would be an acceptable solution to you? Whether or not the customer knows what a good solution would be, I’ve found it’s best to propose one or more solutions to alleviate his or her pain. Become a partner with the customer in solving the problem. 6. Solve the problem, or find someone who can solve it— quickly! Research indicates that customers prefer the person they are speaking with to instantly solve their problem. When comp laints are moved up the chain of command, they become more expensive to handle and only add to the customer's frustration. There is no getting around customer complaints, regardless of your industry.However, by employing these steps and taking the time to review the issue with the customer, you can turn challenges into something constructive. | 10 Tips for dealing with customer complaints Dealing with customer complaints effectively can improve customer retention and help your company gain a reputation for providing good service. Our panel of experts shares their top tips to ensure complaints don’t turn into disasters. 1. Acknowledge their anger and apologise Whilst you are listening to them, make a note (mentally or written down) of the main points of their grievance.Once they are finished, thank them for their comments, acknowledge their anger and apologise. 2. Reassure the customer Use the notes you made whilst listening to demonstrate that you have a secure grasp on the p roblem by giving them a precis of what they have just told you. Mirror some of their (less colourful! ) language, keep your tone measured and calm and ask a closed question at the end to check you have a full understanding. By now, the customer should at least be ready to let you help them. Assure them that is exactly what you’re going to do and explain he realistic options you have available to you. If the customer wants something that simply is not possible, apologise, give reasons why this is not an available option and then tell them what you can do for them. 3. Act Finally, once you have explained what you are going to do to resolve the customer’s problem, do it. Follow it through and ensure that what you promised is delivered. Hopefully, by this point, you will have a happy customer who will return to your company, not to mention a happy agent whose days are a little less stressful! 4. Make it easy to speak to a live agentCommunicate the ease and accessibility of reaching live agents in channels of the customer’s choosing, and prepare and empower your employees to provide first-contact resolution. Most customers who say it is hard to deal with a company said it was because their issue was not resolved the first time they contacted them for service. Self-service certainly has its time and place, but when issues are complex or frustrating, customers want (and demand) access to live agents. In fact, preference for live web chat has grown in the last year. 5. Aggressively promote the fact that you want feedbackYou want to know when you get it wrong. And, make it easy for customers to contact you and get immediate access to empowered and empathetic agents. If customers can’t find a convenient way to give feedback, they may just defect to another company without saying a word. 6. Use proactive communication Let the customer know about an issue first and connect them to an agent. Almost all customers say it is appropriate for a compa ny they do business with to proactively contact them. However, companies must be sensitive to the reasons and channels they employ, as the vast majority of customers are not open to anything and everything.You only get one chance, so don’t burn the bridge by not providing the best agent and technology-based experiences your customers want and expect. 7. Empathize with the customer The first thing you need to think about when dealing with complaints is how you would feel if you were the one making the complaint. Empathy and understanding are paramount to giving good customer service whether it is in sales, customer service or customer complaints departments. Allow the customer to vent their feelings and then remind them that you are here to help them and will do everything in your power to resolve the issue.This gives them the feeling that you see them as more than just a number on a system and can act to calm the customer down especially if it is a difficult or challenging si tuation. The fact that you are offering to help them goes a long way to calming them down initially and if you can minimise passing them from department to department this will also help them to remain calm and listen to any options you put forward. Base the discussions with the customer on facts, don’t let emotion drive the conversation. Ian Jensen, Team Manager, RESPONSE  (www. response-uk. co. uk) 8.Make sure you act on social media Social media is becoming the vehicle of choice for customers, frustrated by poor customer service. But these complaints can be amplified very loudly – particularly on Twitter. Start by listening to the social media channels. Once you understand what is being said it is time to intervene. This can also be by social media – particularly to try and find out a customer’s phone number – but would probably be better if it is by a proactive follow up call. If this is done in a timely fashion it can go a long way to diffus e any frustration the customer is feeling. 9.A complaint is an opportunity for the business to learn and grow As a business, every complaint should be treated as serious and the customer with a small ‘expression of dissatisfaction’ should be given the same courtesy as someone whose complaint is huge. Remember to be a ‘goodwill’ company. Be thankful that your customer is voicing their problem, but realise that they may still use your competition the next time they need your product or service. You may not gain their future loyalty, but use the situation they bring up to minimise it happening again. 10. Act on the new knowledge you haveOne of the most important factors in complaint handling is to demonstrate that the company has acknowledged the complaint for the future. Don’t stop at telling them that feedback such as theirs helps you to grow as a company – make it feel real by telling them how you will be raising this issue with the customer s ervices manager so that (where possible) this is 1) resolved 2) not repeated with other customers. Finally, after the complaint has been dealt with and is coming to a close, advise them that you hope that this recent situation hasn’t adversely affected their long term relationship with you as a company.Reiterate that you hope the compensation you are offering may go some way to restoring their faith in the company / product or service. Listen  carefully to the customer. Know and understand the complaint  of the customer and never interrupt him or her. Remember that they want to be heard and let the customer release any emotional irritation before saying anything. This could make the customer feel that you are listening and acknowledging the feelings carefully. Empathize with the customer. Repeat the complaint and confirm to signify that you got it correctly.Thank the customer for bringing the problem to your attention for  better customer service  of the company. Apol ogize. Reasonable and unreasonable  complaints  are valued by the customer that needs proper attention or  customer service. Apologize for the inconvenience that complain may have affected the customer. Explain the reasons or the company’s side politely. No matter how angry the customer is, try to remain calm and patient while you address the complain properly. Have a clear  answer  and give data if necessary to support your explanation. Take responsibility for action.Let the customer feel that the complain will be taken into action. Explain what action you will take to correct the problem. Commit to give feedback as soon as possible preferably with a given date to assure the customer that the complain will be handled immediately. End the conversation by asking the customer for other things that you may be of service aside from the complain. 5 GOLDEN RULES If you are in a business, you will eventually have to interact with disgruntled customers and the way you handl e the issue is the way you are going to be known in the market.Make no mistake here – a disgruntled client will always create a large damaging ripple for your image. Carry on like this and very soon you will be known as the company with the worst customer service. You cannot afford this or you will lose business sooner than later. Hence, you need to learn how to handle a complaint effectively. Here are the rules for handling  customer complaints  that will promote your business better than any advertisement: Respond instantly  Ã¢â‚¬â€œ when a customer complains, respond instantly.The more they wait, the more they get frustrated and hence, would be more inclined to be unreasonable. Do not wait for their irritation to escalate to anger. Respond to their complaint message immediately. Believe that customer’s complaint is genuine  Ã¢â‚¬â€œ one of the worst steps of counteraction a company can give is implying that the customer is dishonest or unrealistic. Tell the client that you believe their complaint is genuine and you are trying your best to see what can be done to help. Apologize for the pain they feel not for the mistake  Ã¢â‚¬â€œ the mistake is not always yours.However, the complaining individual is genuinely aggrieved. Apologize to the customer for the pain they have experienced. Saying sorry for their (customer’s) discomfort is not the same as saying sorry for a mistake that your company has done. However, when you say sorry genuinely, the customer is more often than not already pacified and ready to listen to you with an open mind. Do your best  to meet their expectations  Ã¢â‚¬â€œ one of the most important rules for  handling customer complaints  is showing that you are doing your best to help.You will find that the majority of people are reasonable in their expectations. Just knowing that you are making all the effort to help them will often open the door to negotiations on how to resolve the problem towards mutua l benefit. If it is your mistake, overcompensate  Ã¢â‚¬â€œ there will be instances when the customer is right. The service/ product/ experience/ was bad. If you are guilty of any such thing, the rules for handling  customer complaints  say that you acknowledge, apologize and immediately over compensate the aggrieved client.In this way, you are eliminating a  disgruntled customer  and appointing a free goodwill ambassador for your brand; for this customer will not stop praising you after that. CASE STUDY ANSWERS Divide the answer into 5 parts: 1. Define the Problem Describe the problem in the workplace. What is involved in making it a problem? 2. Analyze the Problem Tell about how you collected information for analyzing data: the process you utilized for extracting maximum information from the facts. 3. Generate possible SolutionsExplain the factors you took for making a decision: how did you get to the root cause of the problem? How did you identify the likely causes of pr oblem? How did you generate a number of possible solutions? 4. Select the best Solution(s) and course of actions Describe the actions you took: why did you choose these actions? What were the results you expected to achieve? Describe how you organized ideas into process flow and common theme and the way you monitor result. Don’t forget the risk management factors. 5. Lesson learned What did you get? What was going right? What do you learn from that experience?

Evaluating The Risk Of Cybercrime - 1771 Words

Evaluating the Risk of Cybercrime Victimizations Cybercrimes are one of the significant types of crimes that make various individuals vulnerable to victimization. Numerous types of cybercrimes exist throughout the world, including identity theft, spam, phishing, and online consumer fraud that relies on computer-based technology to facilitate criminal activities. The risk of cybercrime victimization influences individuals who differ in age, gender, ethnicity, and social class. This conveys that certain individuals are more likely to face cybercrime victimization than others. It’s also important to understand that certain countries are at higher risk of cybercrime victimization due to the level of access towards technology and the effectiveness of different approaches to target these crimes. In this paper, I will discuss demographics such as age, gender, and level of education to predict the risk of cybercrime victimization and emphasize on different approaches that reduces the likelihood of cybercrime victimization. Demograph ic variables such as age, gender, ethnicity, level of education, and social class are immensely helpful in understanding the influence of cybercrimes because these variables predict various types of cybercrimes to a greater extent. The age of a cybercrime victim is significant because certain aged individuals are at greater risk to be victims of cybercrimes. For example, 17% of individuals aged 18 to 24 years â€Å"were more at risk of being bullied,Show MoreRelatedCybercrime And Its Effects On Our Nation s Security And Economy1118 Words   |  5 Pagesfact, Cybercrimes has risen so dramatically that they have seemingly replaced old – fashioned, organized crime. A cybercrime is an act involving the use of computers or technology devices. 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